Customer Service
– BSBCUS401 Coordinate implementation of customer service strategies
– BSBCUS402 Address customer needs
– BSBCUS403 Implement customer service standards
– BSBCUS501 Manage quality customer service

Leadership and Management
– BSBMGT401 Show leadership in the workplace
– BSBINN301 Promote innovation in a team environment
– BSBLED401 Develop teams and individuals
– BSBMGT502 Manage people performance
– BSBWOR502 Lead and manage team effectiveness
– BSBLDR402Lead effective workplace relationships
– BSBLDR403 Lead team effectiveness

Marketing
–  BSBMKG413 Promote products and services

Meetings
– BSBADM405 Organise meetings
– BSBADM502 Manage meetings

Planning
– BSBMGT402 Implement operational plan
– BSBMGT403 Implement continuous improvement
– BSBHRM501 Manage human resources services
– BSBHRM513 Manage workforce planning
– BSBLED501 Develop a workplace learning environment

Project Management
– BSBPMG522 Undertake project work

Risk Management
– BSBRSK401 Identify risk and apply risk management processes
– BSBRSK501 Manage risk