Student Handbook 
This document contains information about:
– Language literacy and numeracy assessment
– Fees and refunds policy
– Course delivery and assessment
– Recognition of prior learning
– Recognition of previous qualifications
– Certificates
– Privacy and records
– Legislation
– Student support
– Bullying and harassment
– Plagiarism and Cheating
– Grievances , complaints and appeals
– Student disciplinary processes
– Feedback processes
Welcome
Thank you for your interest in a training program with Inner Eastern GroupTraining (ieGT) trading as College without Walls and the Victorian Institute of Management. We are committed to working with you to achieve your learning and assessment goals, and to providing you with high quality training services.
When you become an enrolled student you have rights but you also have obligations in your training and assessment. This document provides you with information about our standards, policies and procedures, and your obligations as an enrolled student. Please take the time to read this leaflet BEFORE making a final commitment to apply for a training program with us.
Who are we?
ieGT is a Registered Training Organisation (RTO) specialising in high quality training and assessment services since 1996. Our online business is called College without Walls. Our management training company is called Victorian Institute of Management. We will work with you to deliver the best outcomes possible for which we are responsible and we will issue a nationally recognised qualification when you successfully complete your course.
How can I contact you?
1/33 Heatherdale Road
Ringwood 3134
Po Box 617
Ringwood 3134
www.iegt.com.au
www.collegewithoutwalls.com.au
www.vim.edu.au
P: 0403 379396
michaelm@iegt.com.au

Language, Literacy and Numeracy (LLN)
All our applicants are required to undertake a LLN assessment at enrolment.This is to ensure we can assist you if necessary with language, literacy and/or numeracy support to achieve qualifications, in line with the requirements of the training package and the needs of the workplace. If you feel you will need additional support, please bring this to our attention so we can be sure we are in a position to be able to provide it.
Fees Policy
ieGT charges fees for training. In some cases your employer will be paying the fees, but in some cases (if you are an individual student) you will be responsible for the fees for your course. Our fees are available in this information pack and on our website.
Prior to your enrolment, we will provide you (and your employer, if relevant) with a Statement of Fees, which is an itemised list of all fees and materials for your course. We cannot complete your Enrolment until you have received and accepted the fees quoted. Payment plans are available for programs. Details of payment plans are available on our website, wwwiegt.com.au and www.vim.edu.au
Refund Policy
Refunds are available to students who advise ieGT of their intention to withdraw from a course. Pro rata refund will be paid for each unit not attempted or delivered
In the event that the organisation closes its business, a refund for any unexpired portion of the fees will be made.
Course Delivery
We deliver training in a classroom, one on one and online or a combination of all three.
Course Duration
The time taken to complete a qualification can vary, depending on the course requirements and your skills and capacities. To gain a Qualification or Statement of Attainment you must be assessed as competent in the course or unit of competency.
Skills Assessment
Skills assessment is about collecting evidence and making judgements to confirmthat you have the skills or competencies to perform to the standard required inthe workplace. Skills assessments may be carried out both before you begin,during and at the end of the course. We will be as flexible as possible in our assessment within the course guidelines and will give you feedback on your progress.
If you are deemed Not Yet Competent (NYC) and have completed at least 80% of the requirements for the unit, you are eligible for one re-assessment at no cost to you. If you require a subsequent assessment you will be charged $60 for each unit re assessed. You have the right to appeal if you believe you have been unfairly assessed.
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is about recognising skills and knowledge obtained through prior formal training, work experience or life experience,which may demonstrate that you can satisfy some or all of the requirements of a particular unit of competency. The main focus of RPL is the competencies developed through those experiences, not how, when or where the learning occurred. If you believe that this may apply to you, please ask for an application form before your course commences.
Recognition of AQF Qualifications
ieGT recognises relevant national qualifications and Statements of Attainment gained from any other RTOs, including TAFE.  If you have a qualification or Statement of Attainment related to the course you are doing with us, please submit the original certificate(s)to obtain recognition
Certificates
On the successful completion of your training and payment of all associated fees, we will issue you with a Qualification, Statement of Attainment or Certificate of Attendance, depending on the training you have completed. Where units of competency are involved, the certificate will list the competencies.
Please keep your certificate in a safe place. Remember to use photocopies to accompany your resumes. If you misplace your original certificate we charge an administration fee of $30.00 to provide a reprint
Record-Keeping and access to your records.
We will keep records of your participation in secure, confidential storage,including copies of the qualifications you have obtained. We will maintain your privacy in line with legislation. You are able to access your records by makinga request in writing to the Chief Executive Officer.
Contact between Trainer/Assessor andTrainee
Our trainers will keep in regular contact with you and your employer if applicable through out the course. In addition, our Admin staff may send you some material to support your learning from time to time. In general, our contact with you starts at the initial sign up and explanation of the Program and Process, includes the issue of material and/ or resources, any discussion on RPL/RCC/Mutual Recognition , online feedback, google hang out or skype sessions and trainer contact and any assessment of competency
Equipment and Resources
We will provide you with the necessary learning resources to meet your training and learning needs
Legislation
A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites..
Occupational Health &Safety
In Victoria, workplace health and safety is governed by a system of laws,regulations and compliance codes which set out the responsibilities of employers and workers to ensure that safety is maintained at work.
The Act
The Occupational Health and Safety Act 2004 (the Act) is the cornerstone of legislative and administrative measures to improve occupational health and safety in Victoria. The Act sets out the key principles, duties and rights in relation to occupational health and safety. The general nature of the duties imposed by the Act means that they cover a very wide variety of circumstances, do not readily date and provide considerable flexibility for a duty holder to determine what needs to be done to comply.
The Regulations
The Occupational Health and Safety Regulations 2007 are made under the Act.They specify the ways duties imposed by the Act must be performed, or prescribe procedural or administrative matters to support the Act, such as requiring licenses for specific activities, keeping records, or notifying certain matters.
http://www.vwa.vic.gov.au The Victorian Work Cover Authority (VWA) is the manager of Victoria’s workplace safety system. Broadly, the responsibilities of the organisation are to:
• help avoid workplace injuries occurring
• enforce Victoria’s occupational health and safety laws
• provide reasonably priced insurance for employers
• help injured workers back into the workforce
• manage the workers’ compensation scheme by ensuring the prompt delivery of appropriate services and adopting prudent financial practices
Privacy http://www.privacy.gov.au  provides for information & guidance about the way personal information is provided, protected & handled by Employers & other bodies that gather personal information In Australia privacy law generally relates to the protection of an individual’s personal information. The privacy Act includes 13 Australian Privacy Principles (APPs) which set out standards, rights and obligations for the handling, holding, accessing and correction of personal information (including sensitive information
It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Use the web sites indicated
It is also a responsibility of students to respect the privacy of ieGT staffand fellow students by not disclosing personal information, not publishing photos on the internet or facebook without permission etc
Discrimination and harassment
Under the Equal Opportunity Act 2010, employers have a positive duty to take reasonable and proportionate measures to eliminate the following.
Discrimination
Discrimination is treating someone unfavourably because of a personal characteristic protected by the law such as sex, race or disability.
Sexual harassment
Sexual harassment describes a wide range of unwelcome behaviour of a sexual nature, which could reasonably be expected to make a person feel offended, humiliated or intimidated.
Bullying
Work place bullying is repeated, unreasonable behaviour directed towards an employee or group of employees, which offends, humiliates, intimidates or degrades. It is seen as a workplace hazard and can be reported as discrimination.
Victimisation
Should a member of staff lodge a complaint for any of the above reasons, an employer has a responsibility to ensure that a person is not victimised, or treated unfavourably, because he or she has made a complaint or supported another person to make a complaint.
More information can be obtained at www.humanrightscommission.vic.gov.au
Student Support
ieGT’s staff can give you guidance if you are having difficulties related to your studies. If further support is required we will, where possible, assistyou to access this to enable you to complete your studies.
Plagiarism and Cheating
We are committed to dealing with student plagiarism in accordance with the principles of procedural fairness, including the right of a student to:
• Be informed of the allegations in sufficient detail to be able to respond appropriately;
• Have a reasonable period of time within which to respond to the allegations;
• Have the matter resolved in a timely manner;
• Be informed of their rights under this policy;
• Invite a support person or student representative to attend any meeting regarding alleged plagiarism;
• Impartiality in the investigation and decision-making process.
This does not preclude penalties being imposed if detection occurs at a time after assessments have been returned or after results have been issued.
A Student Will Be Guilty Of Plagiarism: if they do any of the following in an assignment or, in any piece of work which is to be assessed, without clearly acknowledging their source(s) for each quotation or piece of borrowed material:
• copy out part(s) of any document or audio-visual material, including computer-based material;
• use or extract someone else’s concepts or experimental results or conclusions, even if they put them in your words;
• copy out or take ideas from the work of another student, even if they put the borrowed material in their own words;
• Submit substantially the same final version of any material as a fellow student. On occasions, a student may be encouraged to prepare their work with someone else, but the final form of the assignment must be their own independent endeavor.
First breach – Negligent Plagiarism
• If the student breaches the Plagiarism code for the first time, the student should be educated about ways to avoid plagiarism. A warning will be given about the penalties for future breaches. The Trainer should note the warning,and a note should be to be placed in the student’s file.
• An appropriate grade, determined by the trainer in consultation with the Compliance Manager, will be given to the student.
• Subsequent negligent breaches will be dealt with as outlined under the nextsection ‘Dishonest Plagiarism’.
Subsequent breach – Dishonest Plagiarism
• Instances of Plagiarism that follow the first warning (refer to ‘FirstBreach’) will be considered ‘Dishonest Plagiarism’ and will be referred to the Compliance Manager, unless the Compliance, considers the allegation to be serious enough to warrant formal review by the CEO
• Advising the student within ten working days of receipt of the allegation,the Complaince Manager will advise the student in writing of the nature of the allegation and the processes that will follow. The CEO or delegate will arrange to meet with the student within twenty working days to discuss the allegation.
• If the student advises in writing that the allegation is accepted, the Compliance Manager will determine the appropriate penalty, in accordance with this policy. If the student wishes to attend a meeting, he/she must, within ten working days of posting of the letter advising of the allegation, confirm the irattendance either in writing or by telephone.
• The Meeting – The student is permitted to invite a support person or student representative to any meeting regarding alleged plagiarism. The CEO or delegate may invite another nominated officer (s) of the IEGT to the meeting.
Penalties
For a first breach involving Dishonest Plagiarism, the following penalties maybe applied:
• A warning given and no further action taken;
• The student be required to resubmit the item of work;
• The student be required to complete a new assessment task;
• Award NYC for the assessment item
• Any combination of the above.
For subsequent breaches involving Dishonest Plagiarism, in addition to the penalties outlined above, the Compliance Manager may impose one or more of the following penalties:
• Suspending the student for a period of time (to be determined by Business manager);
• Excluding the student permanently.
• Such other penalty as is deemed appropriate
For more detail on plagiarism and cheating please refer to the policy on theiegt website
Grievances, Complaints and Appeals
ieGT’s policy is to deal with grievances, complaints or appeals in a timely, effective and professional manner. All students have the right to make acomplaint, air a grievance or appeal any decisions (including assessment decisions) and to be treated fairly in the process. This grievance must belodged with us within 20 business days of the event occurring. If we receive complaints, grievances or appeals we will use informal processes to resolve issues where possible, but we also have formal procedures to deal with any complaints or grievances if informal processes are not effective.
If you are unhappy with any part of your training program, including assessment, please discuss your concerns with your training representative, or your employer. If you are not comfortable with a personal approach, or the matter remains unresolved, please complete a Grievance Form, available from ieGT Head Office. You may prefer someone to phone us on your behalf to get aform, or discuss the issue. If you wish to proceed with a formal appeal, we will appoint an independent person/s to review your concerns, hear your case and will present their findings to you in writing including reasons for their decision
Student Disciplinary Procedures
ieGT is committed to ensuring a fair, safe and constructive learning environment and will use defined procedures in the event of any disciplinary issue. Where we suspect that any actions of the student are unlawful, we may contact external agencies such as the police and/or the employer.
Student disciplinary procedures will be implemented in the event of a student committing serious misconduct including, but not necessarily limited to:
• deliberate destruction of property
• plagiarism, collusion or cheating
• using abusive or indecent language or actions
• taking, possessing, or being affected by, alcohol or illegal substances
• any harassing or bullying behaviour towards other learners or staff
• constant non attendance, and/or
• constant disruptive activities within the classroom or other activities
If there is deliberate destruction of our property you will be liable for all costs associated with repairs. You are entitled to representation or support at any stage in the disciplinary process. In summary our process is:
• student spoken to by trainer/assessor, issue investigated and attempt to resolve the matter
• if a resolution is not reached, a written request to comply will be issued
• if the matter is still not resolved the student will be interviewed by theCEO ieGT, and
• if the matter is still not resolved the student will be dismissed from the training program, course, or activity.
We may immediately terminate the enrolment of any student involved in a serious, deliberate breach of our standards or any act of gross misconduct. In the event of dismissal, any refund of monies paid to ieGT will be negotiated with the person funding the training.
Access and Equity
ieGT is committed to providing an accessible and fair learning environment.This is about making sure that people are not discriminated against or harassed on the basis of their sex, race, age, disability, sexuality, marital status or pregnancy. Equal Opportunity legislation ensures that people are treated fairly. When you become an enrolled student, you also have an obligation under legislation to treat others fairly in this way. If you have a disability that you feel may affect your learning program, please feel free to discuss this with us. We can arrange an interview so that your needs can be assessed and,resources, specialised equipment or additional personnel can be negotiated. We will treat such information in confidence and we will endeavour to provide the required support within our resources.
Medication
It is important that we know of any medications or medical restrictions that would put you, or others, at risk while training. We ask you to notify the relevant staff members. We will treat such information in confidence.
Bullying and Sexual Harassment
Under legislation, you are required to ensure you do not bully or harass fellow students, trainers and assessors and any other person in connection with your training. This includes sexual harassment, which is unlawful. Sexual harassment is about any un welcomed behaviour of a sexual nature and can include sexual gestures, offensive remarks or physical contact.
We expect high standards from our students and an environment free from harassment or bullying. Any breaches of this code will be treated very seriously. If you feel you have been bullied or harassed please speak with your ieGT representative and we will deal with the issue promptly and in confidence in line with our policies and procedures. If you cannot speak with our representative please complete the grievance form and forward as detailed.
Privacy
We undertake to comply with the Privacy Act 1988 and all privacy principles. Specifically we take all reasonable steps to protect personal information and will only disclose personal information with the individual’s consent. Please note, however, that if you are eligible for Victorian Training Guarantee funding support for your course, we are obliged to provide the Victorian Government with information about your course and progress.
Feedback
As ieGT has the prime responsibility for the delivery of training, assessment and issuing the qualification, it is extremely useful to receive feedback.Evaluation Forms will be forwarded to you both during and upon the completion of your training. Your thoughts and advice will be greatly valued, and will been tirely private and confidential. If you wish to give feedback at any stage, please feel free to contact us.
As a Registered Training Organisation, ieGT may also be audited from time to time by various State or Federal Government accrediting bodies. This may involve them in informal discussions with students to assess our conduct and performance. Please feel free to offer candid feedback if they do contact you.There is also a possibility that you will receive a survey from the National Centre for Vocational Education Research (NCVER), and/or an invitation to participate in a Department of Education and Early Childhood Development endorsed project